PRIVACY POLICY
Last Updated: October 04, 2024
Introduction
We at Le Gemelle respect your concerns about privacy. References in this Privacy Policy to “we”, “us”, “our” and “Le Gemelle” are references to the entity responsible for the processing of your personal information listed, which generally is the entity that obtains your personal information. This Privacy Policy describes the types of personal information we collect about our customers, how we use the information, who we share it with and the choices available to our customers regarding our use of the information. We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices.
This Privacy Policy applies to the personal information we obtain via your transactions and interactions with Le Gemelle, including through your use of the Le Gemelle website, social media pages and other platforms that reference this Privacy Policy (“Online Channels”); your visits to our Cafe & Deli, including when you complete our client information collection cards, and when you connect with us via telephone, at our events and through surveys (“Offline Channels”); and through our third-party sources, including advertising and social media networks (collectively, the “Channels”).
Information we obtain:
We collect personal information about you through various Channels as described above. The types of personal information we collect include:
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contact information (such as name, postal address, email address, and mobile or other telephone number);
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client care information (such as client service enquiries and comments);
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photographs, comments and other content you provide;
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information regarding your personal or professional interests, date of birth, marital status, demographics, and experiences with our products and contact preferences;
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information you submit in connection with a career opportunity at Le Gemelle, such as contact details, information in your résumé (including work history, education and language skills) and details about your current employment;
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purchase and transaction information;
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contact information you provide about friends or other people you would like us to contact;
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location data (such as data derived from your IP address, country and/or post code) and the precise geolocation of your mobile device where we have provided notice and choice, as appropriate;
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clickstream data and other information about your online activities (such as information about your devices, browsing actions, actions you take on our Online Channels and usage patterns), including across the Online Channels and third-party websites, that we obtain through the use of cookies, web beacons and similar technologies
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information we may obtain from our third-party service providers; and
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other personal information we obtain through our Channels.
Collection with Cookies:
We use cookies, web beacons (including pixels and tags), web server logs and other technologies that collect certain information about you by automated means through our Online Channels, including when you visit our websites, interact with our emails, use our apps, or interact with Le Gemelle-related ads, content, tools, widgets or plug-ins.
The providers of third-party apps, tools, widgets and plug-ins on our Online Channels, such as Facebook “Like” buttons, also may use automated means to collect information regarding your interactions with these features. This information is collected directly by the providers of the features and is subject to the privacy policies or notices of these providers. To the extent permitted by applicable law, Le Gemelle is not responsible for these providers’ information practices.
How we use the information we obtain:
We use the personal information we obtain as described in this policy and rely on a number of legal bases to do so as described further below, including:
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performance of a contract with you;
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our legitimate business interests;
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compliance with a legal obligation, a court order, or to exercise or defend legal claims; or
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your consent to the processing, which you can revoke at any time.
We use the information we obtain to perform a contract with you or to take steps at your request prior to entering into a contract, including to:
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transact with you and provide various products and services to you;
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process and fulfil orders in connection with our products and services and keep you informed about the status of your order;
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manage career opportunities, including for recruitment purposes, employee onboarding and other Human Resources purposes;
We use the information we obtain on the basis of our legitimate interests, which we can describe further upon request, including to:
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operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analysing our products and client base; performing data analytics; and performing accounting, auditing and other internal functions);
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provide customer support services through the automated virtual assistant and live chat features on our Online Channels and maintain transcripts of chat communications.
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send you promotional materials and other communications (including thank you notes, special occasion reminders and other communications from sales professionals with whom you’ve engaged);
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communicate with you via email, postal mail, phone and other means about, and to administer your participation in, special events, contests, sweepstakes, programs, offers, surveys and market research;
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protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities;
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comply with and enforce relevant industry standards, contractual obligations and our policies; and
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respond to your enquiries.
In addition, we process your personal information to comply with and enforce applicable legal requirements to which we are subject and for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
We also use the information in other ways for which we provide specific notice at the time of collection and obtain your consent to the extent required by applicable law.
Information we may share:
We may share the categories of personal information we obtain about you (as described above) with the categories of third parties third parties listed in this section. We do not disclose personal information we collect about you, except as described in this Privacy Policy. We share personal information with service providers who perform services on our behalf based on our instructions. We do not authorise these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfill orders, provide customer support (including through online automated and live chat features), and provide web hosting, analytics, session replay, and marketing services.
How long we keep your personal information:
To the extent permitted by applicable law, we typically retain personal information we obtain about you for as long as it is needed (1) for the purposes for which we obtained it, in accordance with the terms of this Privacy Policy, which generally means that we will keep your personal information for the duration of our relationship; or (2) to take into account applicable statute of limitation periods and comply with mandatory applicable laws.
How we protect your personal information:
We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.
Updates to our Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our personal information practices. For significant changes, we will notify you by posting a prominent notice on our website indicating at the top of the Notice when it was most recently updated.
How to contact us:
You can update your preferences, submit a request or ask us questions about this Privacy Policy by phoning us at the Cafe & Deli on 0116 319 1390. You also may write to:
Le Gemelle Cafe & Deli
14 St Martin's Square
Leicester
LE1 5DF